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How to deactivate a sub-user on your account

How to deactivate a sub-user on your account

Ashley Felton avatar
Written by Ashley Felton
Updated over 7 months ago

The Sub-User Deactivation option allows you to temporarily stop any activities from being performed by a certain sub-user.

The difference between this option and deleting the sub-user is that the deactivated sub-user can be re-activated later on and used again. However, if you delete a sub-user, the sub-user is deleted permanently and CANNOT be used later on. In light of this, we suggest deactivating a sub-user instead of deleting it if there is a possibility or need to use that sub-user in the future.

To deactivate a sub-user, press "DEACTIVATE” next to the sub-user you want to deactivate.

Once you press “DEACTIVATE”, a pop-up window will appear with information about the sub-user and you will be given two options:

  • DEACTIVATE - this will immediately deactivate the API Key.

  • CANCEL - this will cancel the deactivation process and close the pop-up window.

After the sub-user is deactivated, you will get a pop-up notifying you it was successful.


Lastly, let's check out our article that explains how to permanently delete a sub-user from your account.

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